FREQUENTLY ASKED QUESTIONS

Nick and Natasha Studio © 2017

Nick and Natasha Studio © 2017

 
 

We have compiled here the most-asked questions for your convenience. If you have other questions, please email our studio

Q. What is you pricing?
A. Our rates and collections are listed for public viewing on our site here: https://nick-natasha.com/wedding-packages

However, we find that presenting our clients with a bulleted list of pricing and options tends to create more questions than answers.

We often create custom collections for our clients, and could do it for you as well. If you’d like to obtain details and rates specifically for your wedding, please answer a few simple questions here: https://nick-natasha.com/new-client-consultation-questionnaire or send us a detailed email. We will send you all the needed information.

Note, rates and collections may vary by wedding location. Weddings within 30 miles of Syracuse, NY have local wedding rate included. Please inquire travel rates for a destination wedding.

Q: We won’t be able to meet in person. Are there any other options?
A: We would love to meet with you in person, however, if you live too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request.

For example, if you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and Skype appointments can be arranged.

Q: How do we hire you?
A: Use the HIRE US tab at the top of each page to reach us with questions about pricing, products and availability. Once we have talked about your wedding, and agreed on a specific collection we will email you a pre-filled contract to sign electronically. You will also have an option to pay the retainer online. We will be officially booked then.

Q: Do you provide partial day coverage?
A: We typically do not provide partial day coverage on weekends. On weekends, we only accept clients that require at least 6 hours of coverage or have a budget of $1,999.00 and above.

Q: How do I reserve you for my date?
A: All dates are reserved once we receive your signed contract and deposit.

Q: What is your payment schedule?
A: A booking fee/retainer of $1,000 is due to reserve your date. The rest is due 30 days prior to the wedding day. Every day past due will be charged $50 per day.


Q: Is there an additional fee if we pay via credit card?
A: Yes. The retail adjustment fee for all credit card transactions is 3.5% of the charged amount.


Q: If we cancel the wedding, will we receive our retainer fee back?
A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.


Q: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
A: Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.

Q: What happens if we go over the contracted amount of time?
A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the standard rates unless specified in your contract rounded to the closest 30-minute increment.

Standard rates for overtime: $250/hour per Lead Photographer, $400 per 2 Lead Photographers and $100/hour per Associate Photographer. It goes in effect only with your permission and approval, billed after you return from the honeymoon. Overtime includes everyone working at your event according to your collection arrangement.

Q: Which photographer will be shooting my wedding?
A:
Typically, the photographer you meet with will be the photographer for your engagement session and wedding. You may request to meet with a specific photographer; otherwise, we’ll make the decision based on personality, availability, language, and your referral.

Q: Is there a style or quality difference among the photographers?
A:
No. We take every measure to ensure consistent style and quality among our photographers. We trust that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our client requests.

For example, some clients may prefer a light and airy look while others may prefer dramatic lighting and shadows.

Q: What if you get sick on my wedding day?
A:
We take the responsibility of shooting your wedding extremely seriously, and wouldn’t just “call in sick” without a really grave reason. Our reputation is on the line. But if that were ever to happen, we would find you a replacement photographer at the same skill level.

Aside the benefit of being a team of photographers, we also are members of many national and local organizations and networking groups that do help each other in situations like that.

Q: Can I see a full event from start to finish?
A:
We encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day. Please check ours here.


Q: How many images do you typically deliver from and engagement session and from a wedding?
A:
We typically deliver around 100 images per 1-hour engagement shoot and for a wedding, we typically deliver 100 images per hour.

Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Q: Do you provide the digital negatives after the shoot?
A:
Yes we do. All of our packages come with Full Resolution image download and in some cases on USB.

Q: What rights do I have to the digital prints? Are they watermarked?
A:
The files are not watermarked and you have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Nick and Natasha Studio.

Q: Do we get the copyright of the images?
A:
Copyright is something that we get asked very often. Many photographers include a “copyright release” in their contracts, which generally just means the same as a release to have your images printed by yourself, or any lab you choose. It is a Personal Use License.

That’s not the same as obtaining copyright. Copyright simply means that we are creators of the images, and we “own” the copyright by default as “creators”. Selling or obtaining “the copyright” is a complicated process, but with the “personal use license” you will have the ability to print and share your images as much as you’d like.

Q: What size can we print our photos up to with our full resolution image download?
A:
In most cases, you can print your photos up to 20”×30” without any quality loss. If you’d like to print larger than 20”×30”, additional post-production will be required. For pricing on these services, please contact our studio by clicking here.


Q: When can we expect to see our photos from our engagement session and weddings day?
A:
Typically, it takes 2 weeks to deliver engagement session images and 2-3 weeks for the wedding day images.

Q: When should we do our engagement session?
A:
We encourage you to do your engagement session as soon as possible. The latest we suggest is at least six weeks prior to the wedding date due to the time necessary to post produce each image (2 weeks) and complete your product order(s) (2 weeks).

Q: Can we schedule our engagement session for the weekend?
A:
Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend later on, we will have to reschedule your engagement session.

There might be an additional charge for weekend engagement sessions because the few weekends we have free, we spend with our families. We also like to shoot on weekdays because locations are typically
less crowded.

Q: Does your studio provide videography services?
A:
We are photographers, and do not provide video services. If you are looking for a talented videographer/s for your wedding or event, please check out our vendor referrals.


Q: Should I give you a shot list? Do you photograph details and family group photos?
A:
When you look through a full gallerie of a real wedding day here you will see that we are very thorough with our coverage, including photos of your dress, jewelry, shoes, flowers, food and reception décor. There is no need to give us a shot list. The only list we will ask for is your list of family group shots. But our goal is to also go past those expectations and give you photographs that you never even imagined.


Q: Can our family and friends take pictures with their cameras?
A:
In most cases it’s totally fine. For privacy and efficiency reasons, we don’t allow family or friends come along for the bridal images or images with just bride and groom.

Also, we do request during group/formal family photographs that all of the attention is given to us first. We really encourage “unplugged” ceremonies. It is almost impossible to avoid and predict when some of the guests gets up right in front of our lens with a large phone or iPad at the most important moments like rings exchange and the kiss.

Q: Do we need to feed you at the reception?
A:
It is not a contracted requirement, but it would be very kind of you if you did. Sometimes, we go without the real food for 10 hours straight. By the reception time we usually really start to loose our energy.

We do bring snacks and water with us and could search for a hot meal elsewhere while your guests being fed. But we really prefer to be at the same location and as close to the action as possible.

Q: Do we need special permits for the locations that we want to take pictures at?
A:
Usually, the permits are not required around the venues that you have booked, others might require one. Please inquire with them. All permits have to be obtained by the client, not the photographer. Nothing can be worse then asked to leave just when we settled to shoot in some cool place.

Q: What is the “online gallery” and the“event cards” mentioned in your collections?
A:
The online gallery is a private, password-protected extension of our website where all of your wedding photographs will be hosted for you and your family and friends to view. It is also a secure shopping cart - which allows you and your guests to order prints, canvases, cards, etc.

Event cards are business sized cards with information about when and where your guests can find that online gallery and are available at the reception. They are included in most of our collections.

Q: How long have you been in business? How many events have you photographed?
A:
Our team is relatively new and it is still growing, it was formed in 2015, but individually we’ve been in business for many years and photographed hundreds of events including over 50 weddings collectively. We remember them all and there is almost no scenario that we haven’t been challenged by.

Q: Can you provide my venue with certificate of insurance?
A:
Sure. We do request that you let us know two month prior to the wedding as it take time for our insurance to process and provide this document.

Q: I am on a budget, will you give me a discount?
A:
  If you are working on a smaller budget, we have great coverage by one of our associate photographers available beginning at $1,999. You will receive the same signature service as any Nick and Natasha Studio client together with the access to our exclusive products and signature editing. Please contact us for details.

Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?
A:
We are shooting throughout the year. Occasionally, discounts are available but are based on time of year, our travel schedule and availability. If you have concerns about your budgetary
needs, please contact us and let us know.

Q: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?
A:
We do offer tax-free services and packages that fall within New York State Law if you would like a service only packages. However, collecting in cash does not exempt a photography studio from paying sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product.